The Coven Eau Claire

Community
ENGAGEMENT Manager

EAU CLAIRE, WI

Community Engagement Managers are thoughtful leaders who have excellent communication skills, a problem-solving mindset, and a relentless commitment to ensuring The Coven Eau Claire is thriving across operations, member relations, and physical space.  They will be responsible for creating a space for personal and professional transformation for every single member, guest, and partner. This person will have a passion for hospitality that is reflected in fostering a positive environment, welcoming guests into the space and anticipating their needs throughout their day. 

To be successful in this role, you should have previous experience in hospitality, nurturing relationships with new and existing customers. Responsibilities include following procedures for member on-boarding, service offerings, and executing onsite programming.

This person will embody and demonstrate the values of The Coven Eau Claire, ensuring our community engagement efforts are successful, exceed the expectations of our customers, and contribute to our company’s long-term growth and success.

Responsibilities

Space and Members:

• Staff Schedule + Coordination 

  • Staff the front desk on designated shifts during business hours and be a consistent on-site resource for members

• Onboarding new members

• Tours for potential walk-in members and guests

• Cadence of fulfillment 

  • Inventory supplies management

• Assisting the training of New CEMs

• Actively use CRM software and be a resource for staff and members

• Space Communications (on site and on digital platforms)

Engagement: 

• Execute engagement and retention strategies and track/report progress for Director of Investments and Entrepreneurship

• Address potential customer service problems and suggest prompt solutions

• Act as a resource for new and potential customers

• Participate in decisions and The Coven Eau Claire’s member retention strategies for business engagement strategy in regards to retaining current and potential members 

• Member communications: checking in on member experiences, interacting on the digital platform, space signage. 

• Surprise + Delight: Examples include, Hot Cocoa Bar, Interactive activities, Social Hours and experiences.

• Feeling the Vibes: Setting tone of the space through curated playlists as well as member introductions and connection points.

Events:

• Event Calendar (Digital and In-Person)

  • Appropriate subject/content that is The Coven Eau Claire mission aligned 

  • Working closely with the marketing team to ensure event assets are created in a timely manner to ensure proper time to market and gain attendance for event

• Event Flow 

  • Complete run of show

• Coordination with external partners 

  • Implementing scheduling, inquiries, and planning alongside The Coven Eau Claire staff

Hours and Shift: This is a part-time position at 20-25 hours per week with a shift schedule of Monday through Friday 11am-4pm with flexibility for events outside of those set hours.

Compensation: This position is compensated at $16/hour.

Reports To: Director of Investments and Entrepreneurship

JOB CODE: CEM-PM