The Coven Eau Claire

Community Engagement Manager (CEM)

As a CEM, your experience in hospitality and nurturing relationships with new and existing customers will be exceptional. This role is responsible for helping us foster a community of belonging and inclusivity through meeting customers' needs from the moment they join and every interaction afterward. You are being offered this position based on your excellent communication skills, a mindset that centers on hosting, and being a problem-solver with critical thinking skills.

CEMs are integral in the sales process and often the first point of contact for sales prospects. Your comfortable level of nurturing leads, promptly following up, and making direct asks will allow you to soar in this role, as you will initiate both email and phone conversations. 

We expect that you will embody and demonstrate the values of The Coven, ensuring our community engagement efforts are successful, exceed our customers' expectations, and contribute to our company’s long-term growth and success.

Responsibilities Include:

• Staff Coven front desk during the potential rotating shifts:

• Open: (7:30 am to 1 pm) and Close: (11 am - 4:30 pm). The space opens at 8 and closes at 4; however, we are factoring in any potential opening/closing task time that may be needed. Please refer to the chart below for your scheduled times and those of your coworkers. 

• Act as a resource for new and potential members 

• Execute engagement and retention strategies and track/report progress for leadership.

• Address potential customer service problems and suggest prompt solutions

• Act as a resource for new and potential customers 

• Plan and execute events in partnership with other team members

• Participate in decisions for location-based business engagement strategy

• Plan and run events in collaboration with the marketing team

How you drive results:

• Provide exceptional hospitality and customer service 

• Execute engagement and sales strategies

• Leverage CRM software tools

• Demonstrate excellent oral and written communication skills

• Deliver strong organizational skills with a positive problem-solving attitude

• Commitment to a consistent 4-6 hour shift daily

• Reliable transportation to and from work as well as between spaces

• Support and have availability for occasional evening/weekend events

Nesting Period Expectations

30 Days: 

• Connecting with all Private Office and Team Membership Leads.

• Coordinating a cadence of meetings/check-ins with team members as necessary

• Receiving training in Office RnD and practice in implementation

• Receiving cross-training in all shift periods

• Effectively using communication channels with both staff and members

• Connecting with leading Individual Members.

60 Days:   

• Leading Training and Troubleshooting in Office RnD for Members

• Collaborating on growth goals for location

• Collaborating and leading in-person connections/event opportunities for members

• Updating and improving all SOPs and location-specific documentation.

• Leading connections and communication on Digital Platform

90 Days:   

• Co-Leading Communications with all Private Office, Team Membership, and Lead Individual Members.

• Refining spend and execution approaches where appropriate.

• Improving on OfficeRnD & associated systems usage. 

Reports To: The Coven HQ (while we are identifying a community owner) 

Compensation: 

• $18/ Hour - You are paid bi-weekly, notwithstanding any taxes or other deductions.

• Base of 30 hours per week.  The CEM role is a non-exempt position for federal wage and hour law, which means if you work over 40 hours a week, you are eligible for overtime and paid time and a half.

Scheduled hours: 

Initially, your main location and times will be as follows (may be subject to change) 

• Eau Claire, WI | 131 S Barstow St Suite 202, Eau Claire, WI

• Open (7:30 am to 1 pm)

• *Closing Shift (11 am - 4:30 pm)

How to Apply:
Send your resume and a cover letter to our team for review by October 24th, 2025.